Monday, May 19, 2008
i have this sudden urge to blog about a bad experience i had few hours ago which caused me to blow my top.
why are systems important? because they ensure smooth operations and tell me about being stubborn and not accepting feedbacks.
it happened like this.....
my aunt family decided to come to bedok for a vegetarian meal and so the only monopoly vegetarian place we had nearer to my place was at 412. we reached the place at 7:30pm and it was so crowded! we took another 5 to 10minutes before we managed to secure a place and my aunt went to order the food. so the person told us that we had to wait for an hour and since we already got a place and we had not too much of a choice, we decided to stay there.
having waited for almost an hour, our food was not here yet so everyone who ordered vegetarian meals were getting pissed. my little cousin went to check on our orders and we were told to wait for another 20minutes. so i told the person politely that they should consider serving the different tables with some dishes first instead of all at once and he told me that they dont do that because they might get confused. by serving a table at one go will not cause confusion.
the coffeeshop had around 40 to 50 tables and out of these number of tables, 20 of them were botak jones' customers and they served fast! then another 10 or so were other food stalls' customers so it was left with about 20 tables or lesser.
guess what! the BRAINLESS stall's SOP was totally DUMB. they cooked dish by dish and served one table at one go. it was totally stupid. and they only had 1 or 2 cooks in there. so can you imagine how many service crews were idling around and sitting down on chairs? they did not even bother laying out the cutleries or so. BRAINS PLS.
and then, i saw people who came later than us getting their food first. i was so angry! even my aunt became upset and we went to the stall owners to ask about it. they said maybe there was some miscommunication. wow! so much for not wanting to cause confusion!
so we reduced our dishes from 7 to 3. and guess what. they even mentioned that they ran out of a certain dish we wanted to order. after 1 hour 10mins, they told us that they ran out! so if we do not want to cancel any dishes, what will they be serving us?!
i told the person that perhaps they should reconsider their operating procedures and she told me off! saying that i dont know how busy they were and stuff like that! i dont see famous brand names stalls getting such complaints! so are u trying to tell me that places like jum*0 seafood had no queues of customers? or just talk about botak jones! they had soooo many customers yet they managed to serve it efficiently! customers do not have to wait for 1hour 20mins before getting their food right?
and that slut actually told me off. well done! i shall see how long can u all survive if your so fantastic stall is going to stay this way forever. and one major problem is that their variety is too wide. they cant possibly sell so many dishes since they are not capable.
BRAINLESS.
so people, if time is precious and you dont want to feel totally dumb, please do not visit this particular vegetarian stall located at bedok blk 412. they have the worst service i ever received so far!
why are systems important? because they ensure smooth operations and tell me about being stubborn and not accepting feedbacks.
it happened like this.....
my aunt family decided to come to bedok for a vegetarian meal and so the only monopoly vegetarian place we had nearer to my place was at 412. we reached the place at 7:30pm and it was so crowded! we took another 5 to 10minutes before we managed to secure a place and my aunt went to order the food. so the person told us that we had to wait for an hour and since we already got a place and we had not too much of a choice, we decided to stay there.
having waited for almost an hour, our food was not here yet so everyone who ordered vegetarian meals were getting pissed. my little cousin went to check on our orders and we were told to wait for another 20minutes. so i told the person politely that they should consider serving the different tables with some dishes first instead of all at once and he told me that they dont do that because they might get confused. by serving a table at one go will not cause confusion.
the coffeeshop had around 40 to 50 tables and out of these number of tables, 20 of them were botak jones' customers and they served fast! then another 10 or so were other food stalls' customers so it was left with about 20 tables or lesser.
guess what! the BRAINLESS stall's SOP was totally DUMB. they cooked dish by dish and served one table at one go. it was totally stupid. and they only had 1 or 2 cooks in there. so can you imagine how many service crews were idling around and sitting down on chairs? they did not even bother laying out the cutleries or so. BRAINS PLS.
and then, i saw people who came later than us getting their food first. i was so angry! even my aunt became upset and we went to the stall owners to ask about it. they said maybe there was some miscommunication. wow! so much for not wanting to cause confusion!
so we reduced our dishes from 7 to 3. and guess what. they even mentioned that they ran out of a certain dish we wanted to order. after 1 hour 10mins, they told us that they ran out! so if we do not want to cancel any dishes, what will they be serving us?!
i told the person that perhaps they should reconsider their operating procedures and she told me off! saying that i dont know how busy they were and stuff like that! i dont see famous brand names stalls getting such complaints! so are u trying to tell me that places like jum*0 seafood had no queues of customers? or just talk about botak jones! they had soooo many customers yet they managed to serve it efficiently! customers do not have to wait for 1hour 20mins before getting their food right?
and that slut actually told me off. well done! i shall see how long can u all survive if your so fantastic stall is going to stay this way forever. and one major problem is that their variety is too wide. they cant possibly sell so many dishes since they are not capable.
BRAINLESS.
so people, if time is precious and you dont want to feel totally dumb, please do not visit this particular vegetarian stall located at bedok blk 412. they have the worst service i ever received so far!
Precious you
8:07 AM |